Technology Solutions

Factors to Consider When Choosing an IT Company LoyicaBlog

With more and more business using the latest technologies to gain advantages over their competition, more and more companies are also taking advantage of this


Loyica Team
Jul 11 2019
Factors to Consider When Choosing an IT Company

With more and more business using the latest technologies to gain advantages over their competition, more and more companies are also taking advantage of this demand, offering IT services to Small and Medium Enterprises (SMEs) and huge, established companies alike.

Most of the services are just the same. We have the managed IT service, the on-demand IT, network setup, and network security services, among others. But best IT companies differentiate themselves in the smallest of things, which often provide the biggest impacts on their customers.

So if you are a business owner looking for the best IT company, what are the factors that you should consider?

  • Reliability and Security

Reliability and security tops this list since they are the most crucial factors in considering your business’s success. A reliable IT company is one that provides consistently satisfactory service, able to provide solutions to the IT-related challenges your business is facing. If the service an IT company provides is not consistently reliable, this means that there may be times that the said company may be unable to fix your company’s IT-related issues. This can be costly and may set your company up for failure. For example, if an IT company is unable to solve bug-related issues with your app and is making it difficult for you to process your customers’ orders, then the issue may persist and could cost you lost sales as the days go on. This is why it is important to find a reliable company with a team of experts so that whatever IT-related issue your business is facing, they can fix that in no time.

  • Fast Customer Service

The top IT companies in Dubai, for example, often provide 24/7 live chat support to their clients. This is really important as problems related to IT may arise anytime. As previously mentioned, failure to respond immediately may cost you your business, so be sure to only choose an IT company that provides 24/7 live chat support.

But it’s not just 24/7 live chat support we’re after. Sometimes the issue may be coming from IT infrastructure. This means that the IT company that you should look for is one that can provide actual, hands-on support anytime.

  • Reasonable Registration and Maintenance Costs

Of course, this is really important because you do not want to pay high for a service that you can get anywhere for a low price. Even in the IT industry, a higher price does not necessarily mean better quality in service. So make sure that whatever costs your IT company is charging you is reasonable.

More importantly, as your IT-needs grows, your IT company may charge you for additional services and maintenance. Make sure that you are getting more bang for your buck, and that these additional services are necessary and are not just arbitrarily charged by your IT company.

  • Specialization

Businesses have different IT needs and IT companies often have different areas of expertise. So to look for the best IT company, it is important to first identify your IT needs. Are you looking for on-demand IT services? Network setup? Network security? Database management? Or software support? Some IT companies can specialize in more than one IT service, and it is important that you choose an IT company that specializes in all your IT-related needs.

  • Customer Reviews

Feedback from actual customers is very important in determining the level of service IT companies provide. All of the IT companies will always market themselves as ‘the best’ in the industry but one of the ways to actually know the best is by reading customer reviews. Feedback coming from actual customers allows you to manage your expectations towards a company. Are they too expensive? Do they provide quality service? Do they have 24/7 live support? Were they slow? Most of the answers to these questions are right in the reviews so be sure to read them before choosing the IT company that you think is best for you.

  • Open Contract

Some IT companies require you to sign up to a lock-in contract. This a type of contract is a type of agreement that disallows parties from terminating the contract within a prescribed period. Some companies may even have hidden charges and a record of your IT information. It is therefore important to determine the terms in the contract that may go less in your favor. Make sure that there are no hidden charges but if there are any, they are not unreasonable.

  • Insurance

More importantly, make sure that your IT company has insurance. Nothing is worse than finding out the IT company went out of business due to unforeseen events and you are left with unresolved IT-related issues. Most popular IT companies take pride in having business insurance so be sure that the IT company you are choosing has one.

Subscribe to Loyica Newsletter

Subscribe to our email newsletter to receive useful articles and special offers.

We won't share your email address.